| COURSE TITLE | OVERVIEW |
| Advanced Management Programme | This programme develops senior managers to directors to operate at their very best in today’s current business environment, fast moving and complex world. Participants will learn with powerful leadership development that will help them gain a deeper understanding of what it takes to be a leader whom people trust and believe in.
The Advanced Management Programme provides senior participants with a comprehensive development process to reach a higher level of performance and contribution and injects the latest thinking on strategic topics for immediate leverage in their organisation. |
| Business Continuity Planning & Management | Entities are coming under increased pressure to prepare for the unexpected. Growing dependence upon IT systems, outsourced services and the like have led to an increasing threat of disruption.This course will help your organisation to have understanding of business continuity, dealing with the main issues that arise and their management and resolution.
Participants will be introduced to the key concepts of business continuity, understand the benefits of a continuity management system and become familiar with the requirements of ISO 22301, which provides a framework for identifying potential threats, evaluating the impact that this has on the company and developing the capability to minimize the impact of disruption |
| Call Centre – Managing Effectively | Managing the emotions of customers is arguably a critical skill when working in call centres. This training course will provide delegates with a better understanding of how to read customers, address their needs and how to best use resources within a call centre. |
| Corporate Governance and Social Responsibility (CSR) | Corporate governance and social responsibility are areas of rapidly growing importance. This programme is designed for those who wish to better understand the complex and dynamic relationships between an organisation and their stakeholders. This training course is relevant to directors, board members, managers, and those interested in governance, corporate social responsibility and ethics. |
| Corporate Governance: Effectiveness & Accountability of Board Member | This course will enable participants to improve their understanding of the responsibilities of board membership, promote sound governance and develop the skills and strategic insight needed to become a more effective board of director. |
| Effective Change Management | Within organisations, there is constant change. It is essential for managers to be prepared and plan accordingly. If change is managed well, general productivity and efficiency can be greatly improved. This training course will provide delegates with the necessary tools to effectively plan and implement change within an organisation. |
| Emotional Intelligence & Leadership Skills | In highly pressurised situations, your emotions can sometimes get the better of you. This training course, designed for anyone in a management or leadership role, will improve your personal leadership skills by introducing various frameworks and learning how to successfully manage your emotions under certain situations. |
| Executive Development Programme | In today’s complex and competitive environment, it is essential for executives who constantly face new challenges to continually build new capabilities. This training course will expose you to new knowledge of business practices, broadening your business acumen and leadership capabilities. |
| Leadership Skills and Conflict Management | Participants will be introduced to how to become an effective leader and how to manage conflict effectively. Conflict if managed well can lead to positive results. This course will be taught in both theoretical and practical approaches. |
| Young Manager | This course is designed for young managers who are finding their way as a new manager. It explores the people side of management starting with self-understanding then moving to leading, motivating, delegating, and managing others.
This programme gives participants an in-depth insight into their managerial style. It concentrates on developing their skills to enable them to better understand, communicate with and lead their team. It also provides a powerful combination of training, communicating, delegating and motivating skills that will enable participants to successfully challenge themselves to reach higher levels of management. |
