| OVERVIEW |
| Effective Communication and Interpersonal Skills |
Effective communication skills are vital in every organisation. These basic skills are all too often taken for granted. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. Effective communication leads to greater productivity, a better service for your clients and sustain high quality working relationship. |
| Effective Negotiation Skills |
Like other skills, negotiation skill can be learned.This course provides an excellent grounding for both internal and external when negotiating with customers in order to achieve a win-win outcome. Delegates will increase their confidence levels and during the course they will be encouraged to share experiences and practice their newly acquired skills. The course is highly practical, involving role-play, analysis, feedback on performance, and action planning |
| Executive Secretarial Skills |
The modern Secretary/PA is a vital part of the management team and is increasingly required to take on a wide variety of responsibilities.This course equips you with the skills to achieve organisational objectives through partnership with their manager. It covers a broad range of topics that will help any Secretary/PA become more efficient, including communicating with managers and other stakeholders, project management, organisation, and decision-making. |
| Professional Letter & Report Writing |
It is of paramount importance that when writing a letter or a report, it must be clear, concise and to the point. This training course will provide you with the tools, tips and techniques that will greatly enhance your letter and report writing. |
| Supervisory Skill |
This course helps supervisors to face the challenges and pressures in the current competitive business environment. It provides participants with the skills they need, such as supervisory skills, decision making skills, managing conflict, .time management, communication skills, and how to motivate others. |
